Travel agencies
Holidays, tours, Umrah, business travel, groups: your clients reach you on WhatsApp, Instagram, by phone or through your website, and every trip involves suppliers, documents and deadlines.
Bitrix24 brings enquiries, bookings, documents and partner coordination into one tool. MonCRM configures it for your agency.
The problem
The same enquiry may arrive by message, continue by phone, then be confirmed by e-mail. Meanwhile, supplier prices change, seats fill up and the client is waiting for an answer.
When that information lives in personal messaging apps and spreadsheets, quotes are late, file errors multiply and clients are never contacted again after their trip.
Your challenges
01 The problem
WhatsApp, social media, phone, website: enquiries go unanswered, delays grow and the message changes from one consultant to another.
With Bitrix24
Every enquiry in one CRM
Every enquiry is captured automatically: none is missed, and responses are faster and more consistent.
02 The problem
From enquiry to post-trip follow-up, nobody knows where each file stands, which hurts service quality and conversion.
With Bitrix24
End-to-end client journey visibility
Each client is tracked from enquiry to return: better service, better coordination and more closed sales.
03 The problem
Re-keying, typos, documents sent over messaging apps: delays and a risk to travellers' data security.
With Bitrix24
Digital travel documents
Faster processing, fewer errors and documents protected by controlled access.
04 The problem
Information flows poorly between consultants, ground handlers and back office: delays and an inconsistent client experience.
With Bitrix24
An aligned team
Shared tasks and real-time communication keep consultants, operators and back office on the same page.
05 The problem
Hotels, carriers and guides tracked in several tools: overbookings, lost bookings and pricing errors.
With Bitrix24
Suppliers managed in one place
Accurate bookings, no availability conflicts and consistent pricing.
06 The problem
Hard to analyse trends, seasonality, consultant productivity or campaign profitability.
With Bitrix24
Real-time KPIs
Booking trends, conversion rates and consultant productivity in real time, for better season planning.
What you gain
The agency follows every traveller from first enquiry to post-trip follow-up: faster responses, fewer errors, better collaboration with partners. The result: higher service quality, more sales and more predictable performance.
How we work
Your products (holidays, tours, Umrah, ticketing, groups), the stages of a file, required documents and your usual suppliers.
Pipelines by trip type, traveller records, a catalogue of services, quote and voucher templates, automatic reminders before and after departure.
WhatsApp, Instagram and Facebook, website chat and forms, telephony and e-mail; import of your contacts.
Training for consultants and back office, then KPI reviews before and during peak season.
Yes. WhatsApp connects to Bitrix24 through Wazzup24: conversations are linked to the client record and the whole team can reply.
Yes. A group trip can be tracked as a process of its own, with the participant list, their documents, payments and supplier tasks.
If your software has an API, it can exchange data with Bitrix24 through the REST API or automation tools such as n8n. We check feasibility during scoping.
Yes. An automation rule can send a welcome-back message, a review request, then an offer a few months later.
With Bitrix24 Cloud, data can be hosted in Europe. If you want to keep it in Morocco or on your own infrastructure, the self-hosted (on-premise) edition installs on your servers or in a Moroccan data centre. Either way, we include the steps required with the CNDP (Morocco's data protection authority, Law 09-08) in the project.
Show us how an enquiry is handled today, and we will show you how Bitrix24 would track it, from quote to post-trip follow-up.
