IT and software
IT services firms, software publishers, integrators, web agencies: you handle pre-sales, quotes, specifications, development sprints, testing and support, often for clients in Morocco and abroad.
Bitrix24 brings CRM, Scrum project management, documentation and support together in one tool. MonCRM configures it for your teams.
The problem
The request arrives by e-mail, the quote is built in a spreadsheet, the specification travels as an attachment, tickets live in another tool and the client chases by phone.
The result: slow quotes, contradictory document versions, bug fixes competing with new development, and no clear view of team workload.
Your challenges
01 The problem
Missed opportunities and inconsistent scoping when requests arrive everywhere.
With Bitrix24
Every request in one CRM
Every request is captured automatically, for faster and more consistent follow-up.
02 The problem
Ad hoc quotes and scattered pricing stall deals and complicate tracking.
With Bitrix24
Fast, tracked quotes
Templates, estimates and e-signatures keep deals moving through the pipeline with full visibility.
03 The problem
Specifications are hard to track, version and get approved.
With Bitrix24
Centralised requirements and specs
Every document and approval in a single, secure repository with controlled access.
04 The problem
Hard to track sprints, bugs and deadlines across several projects.
With Bitrix24
Sprints tracked end to end
Scrum boards give full visibility into every task, test and deadline, from kickoff to release.
05 The problem
Without structure, bug fixes, client tickets and new features compete for the same time.
With Bitrix24
Structured support with SLA tracking
A dedicated support pipeline keeps fixes, notifications and ownership separate from new development.
06 The problem
Hard to track capacity, sprint progress and project profitability.
With Bitrix24
Delivery and resources managed
Team workload, sprint progress and profitability visible instantly.
07 The problem
Manual updates and duplicated data across repositories, billing and project management.
With Bitrix24
Your tools connected
Bitrix24 becomes the operational hub, connected to the company's existing stack.
What you gain
The result: faster estimates, more predictable delivery, better resource allocation and steadier growth.
How we work
Your pre-sales cycle, development method, support organisation and service-level commitments.
Sales pipeline and quote templates, specification and approval process, Scrum projects, a support pipeline with deadlines and escalations.
Webhooks and API to connect your code repositories, billing and internal tools, or n8n for more complex scenarios.
Training for sales, project managers, developers and support, then KPI reviews.
Yes. Bitrix24 offers Scrum projects with a backlog, sprints, task estimation, a sprint board and progress metrics.
Yes. A dedicated pipeline receives support requests from every channel, assigns an owner, applies response times and alerts when they are exceeded.
Through webhooks and the REST API, or with n8n, which has connectors for these platforms: for example, to create a task from an issue or update a status after a deployment.
Yes. Time spent on tasks is compared with the budget sold in reports by project, client and team.
With Bitrix24 Cloud, data can be hosted in Europe. If you want to keep it in Morocco or on your own infrastructure, the self-hosted (on-premise) edition installs on your servers or in a Moroccan data centre. Either way, we include the steps required with the CNDP (Morocco's data protection authority, Law 09-08) in the project.
Show us your current chain, from pre-sales to support, and we will show you how to bring it together in Bitrix24.
