Consulting firms

A consulting firm CRM: clients, engagements and profitability in one tool

Strategy, management, HR or IT consulting: a firm sells expert time and runs several engagements in parallel, each with its own deliverables, deadlines and stakeholders.

Bitrix24 brings client relations, engagement tracking, documents and time tracking together. MonCRM tailors it to the way your firm is organised.

Two consultants fitting puzzle pieces together

The problem

What eats into billable time

Meeting notes, proposals, status updates: a large share of a consultant's week goes into work that is never billed.

When client communication, deliverables and time spent are scattered, the firm no longer knows which engagements are profitable or who is overloaded.

Your challenges

Consulting challenges and how Bitrix24 solves them

  1. 01 The problem

    Fragmented client communication

    Calls, e-mails, meeting notes and chats spread across tools: inconsistent follow-up and missed details.

    With Bitrix24

    Every interaction in one place

    Every client interaction is captured in the CRM, for faster and more consistent communication.

    • CRM
    • Contact Center
    • Open Channels
    • CRM Forms
    • Mobile App
  2. 02 The problem

    Engagements hard to keep on track

    With several engagements running at once, deliverables, deadlines and progress are hard to follow.

    With Bitrix24

    Every engagement tracked end to end

    From proposal to delivery, each engagement has a clear timeline and owners.

    • Kanban
    • Gantt chart
    • Smart Process Automation (SPA)
    • Timeline in CRM
  3. 03 The problem

    Too much administrative work

    Meeting notes, proposals and status updates consume time that could be billed.

    With Bitrix24

    AI-powered admin

    Automatic call transcripts and document templates free up time for higher-value client work.

    • CoPilot in CRM
    • Document Templates in CRM
    • Automation rules
    • Notifications
  4. 04 The problem

    Scattered knowledge and documents

    Proposals, contracts and deliverables on personal drives are hard to find, reuse or keep confidential.

    With Bitrix24

    A centralised knowledge base

    A secure, searchable repository that speeds up proposals and protects client confidentiality.

    • Online Documents
    • Bitrix24 Drive
    • Document Templates in CRM
    • Access Permissions
  5. 05 The problem

    Little visibility into utilisation and profitability

    Who is overloaded? Which engagements are profitable? Where should resources be reallocated?

    With Bitrix24

    Workload and profitability managed

    Time tracking and real-time dashboards to balance workloads and monitor engagement profitability.

    • Time tracking in tasks
    • Work Reports
    • CRM Analytics
    • BI Builder
  6. 06 The problem

    Gaps between consultants, partners and back office

    Slow handovers and a disjointed client experience.

    With Bitrix24

    An aligned delivery team

    Shared spaces and unified calendars keep delivery teams aligned and reduce delays.

    • Chats
    • Workgroups and projects
    • Calendars
    • Flows
  7. 07 The problem

    Disconnected systems

    Billing, e-signature, client portals: duplicated data and manual handoffs.

    With Bitrix24

    Your tools connected

    Bitrix24 becomes the firm's operational hub, connected to its existing tools.

    • E-Signature
    • Webhooks and apps
    • Bitrix24 Market

What you gain

More billable time, less admin

  • Unified client and engagement management: relationships, projects, tasks and documents throughout the engagement lifecycle.
  • More billable time: automation and AI cut routine work.
  • Data-driven growth: utilisation, workload and profitability visible in real time for smarter staffing and decisions.

The firm follows each client from first conversation to delivery and follow-up. The result: higher consultant utilisation, protected margins and sustainable growth.

How we work

Rolling out Bitrix24 in your firm

  1. Scoping

    Your offers, the sales cycle of an engagement, team organisation, typical deliverables and your billing model.

  2. Configuration

    Sales pipeline, an engagement template with its stages, proposal and meeting-note templates, time tracking and access rights.

  3. Connecting tools

    E-mail, calendars, telephony and billing software through the API or n8n; import of your clients and documents.

  4. Training and follow-up

    Training for consultants and partners, then utilisation and profitability KPI reviews.

Consulting firm CRM: frequently asked questions

Can we track time per engagement and per consultant?

Yes. Time is logged in each engagement's tasks, then consolidated by consultant, client and engagement in reports and dashboards.

Can AI write our meeting notes?

CoPilot transcribes and summarises calls recorded in the CRM and can fill in client record fields automatically. Notes should still be reviewed by the consultant.

Can we share documents with our clients?

Yes. Clients can be invited as external users to a space dedicated to their engagement, without access to the rest of your workspace.

Does Bitrix24 connect to our billing software?

Yes, through the Bitrix24 REST API or n8n. Bitrix24 can also issue quotes and invoices from the CRM.

Where is our data hosted?

With Bitrix24 Cloud, data can be hosted in Europe. If you want to keep it in Morocco or on your own infrastructure, the self-hosted (on-premise) edition installs on your servers or in a Moroccan data centre. Either way, we include the steps required with the CNDP (Morocco's data protection authority, Law 09-08) in the project.

Running a consulting firm?

Walk us through a typical engagement, and we will show you how Bitrix24 would track it, from proposal to invoicing.

MonCRM advisor wearing a headset, ready to help