Retail and distribution
Stores, online sales, distribution, showrooms: your customers reach you through several channels, your orders pass between several teams and your stock must stay accurate.
Bitrix24 brings together customer enquiries, orders, documents, inventory and sales analytics. MonCRM adapts it to your organisation.
The problem
A customer asks a question on Instagram, calls the store, then orders online: without a shared history, nobody knows who answered or what was promised.
Behind the scenes, orders are approved by hand, stock is tracked in separate files and stockouts are discovered at delivery time.
Your challenges
01 The problem
Without a single view, enquiries go unanswered and sales are lost or delayed.
With Bitrix24
Every enquiry in one CRM
Every enquiry is captured automatically in the CRM: none is missed and responses are faster.
02 The problem
Hard to track orders and sales activity, meet deadlines and avoid errors.
With Bitrix24
Orders tracked in real time
Managers track all orders and sales in one tool, with clear deadlines.
03 The problem
Purchase orders, invoices and approvals by e-mail: errors and slow processing.
With Bitrix24
Orders processed digitally
Digital orders, documents and approvals: fewer errors, faster processing and full visibility.
04 The problem
Between stores, online sales, logistics and management, instructions get lost and execution varies.
With Bitrix24
Clear roles and deadlines
Teams and management aligned on clear tasks, responsibilities and timelines.
05 The problem
Stockouts, overstock and late deliveries for lack of an overall inventory view.
With Bitrix24
Centralised inventory
Stock tracked in one place, with alerts and automation: fewer stockouts, optimised levels and on-time deliveries.
06 The problem
Without reliable figures, it is hard to analyse sales, measure marketing and forecast.
With Bitrix24
Data-driven decisions
Sales, stock and marketing effectiveness visible in real time, for better decisions and more accurate forecasts.
What you gain
Without multiplying tools, Bitrix24 brings customer communication, sales and operations together, from the first enquiry to delivery and after-sales. The result: more control, more predictable forecasts and better profitability.
How we work
Your sales channels, the order journey, stock and warehouse management, and the KPIs management tracks.
Product catalogue and inventory, order pipelines, document templates, approval workflows, stock alerts and automatic follow-ups.
Training for sales staff, logistics teams and managers, then KPI reviews.
Yes. The inventory module tracks receipts, issues and transfers between warehouses, and updates quantities with each sale. Alerts flag products that need restocking.
Bitrix24 lets you build an online store linked to the CRM. An existing store can be connected through the REST API or n8n, depending on the platform.
AI-assisted repeat sales identify customers to re-engage and automatically create the matching opportunities. Targeted e-mail campaigns and messages complete the picture.
No, it complements them: Bitrix24 handles customer relations, orders and team coordination, and exchanges data with your existing software through the API.
With Bitrix24 Cloud, data can be hosted in Europe. If you want to keep it in Morocco or on your own infrastructure, the self-hosted (on-premise) edition installs on your servers or in a Moroccan data centre. Either way, we include the steps required with the CNDP (Morocco's data protection authority, Law 09-08) in the project.
Walk us through an order, and we will show you how Bitrix24 would track it, from enquiry to delivery.
