Construction and remodeling

A construction CRM: from first contact to project handover

Construction, remodeling, fit-out or finishing companies need to win quotes, run job sites, coordinate subcontractors and keep an eye on profitability, all at once.

Bitrix24 connects sales and site execution in one tool, available in the office and in the field. MonCRM sets it up with you.

Team assembling a project tracking dashboard

The problem

What makes a project slip

The quote is signed, but the site manager does not have all the information. A subcontractor is waiting for approval, a site photo stays on someone's phone, a drawing circulates in three different versions.

Every missing piece of information means a delay, and every delay eats into the margin, often before management notices.

Your challenges

Construction challenges and how Bitrix24 solves them

  1. 01 The problem

    Leads lost across channels

    Website, ads, referrals, calls: quote requests get lost or entered twice.

    With Bitrix24

    Every lead in one CRM

    Requests flow into the CRM automatically, with no losses or duplicates: better follow-up and more signed quotes.

    • CRM
    • Contact Center
    • CRM Forms
  2. 02 The problem

    Little visibility into projects and clients

    Sales staff and project managers cannot see where each client and job stands.

    With Bitrix24

    Every job tracked in real time

    The status of each client and job is visible, with its tasks, owners and deadlines.

    • Tasks in CRM
    • Tasks in Projects
    • Kanban
  3. 03 The problem

    Subcontractors hard to manage

    Information shared over messaging apps, access too broad or forgotten: loss of control over outsourced work.

    With Bitrix24

    Limited, secure access

    Each subcontractor only sees their own tasks, and their access is removed when the project ends.

    • Extranet users
    • Access Permissions
  4. 04 The problem

    Disorganised project documentation

    Drawings, quotes, reports and photos scattered around: errors, outdated versions and time lost searching.

    With Bitrix24

    Documents linked to every job

    Every document is linked to the client and job site, with version history: fewer errors and instant access.

    • Bitrix24 Drive
    • Online Documents
    • File version history
  5. 05 The problem

    Little real-time information from the field

    The office learns about problems too late: delays, changes and snags are not reported.

    With Bitrix24

    The field connected to the office

    Up-to-date tasks, photos and documents available on site, and immediate alerts for changes or delays.

    • Mobile App
    • Notifications
  6. 06 The problem

    Limited control over timelines and profitability

    Without consolidated data, it is hard to track schedules, team workload and margin per job.

    With Bitrix24

    Timelines and margins under control

    Schedules, team workload and profitability tracked in dashboards, for better financial results.

    • CRM Analytics
    • BI Builder dashboards
    • Work Reports
  7. 07 The problem

    A slow, error-prone handoff from sales to execution

    Once the quote is signed, everything has to be re-entered to start the job.

    With Bitrix24

    The job created automatically

    As soon as a deal is won, Bitrix24 creates the project with its tasks, owners and deadlines.

    • Workgroups and Projects
    • Automation in Scrum
    • Workflow autorun
  8. 08 The problem

    Field and office teams out of sync

    Conflicting instructions and information that does not flow between teams.

    With Bitrix24

    An aligned team

    Group chats, shared calendars and structured requests keep everyone working from the same information.

    • Group chats
    • Shared calendars
    • Flows

What you gain

A business run from quote to handover

  • One system for sales, projects, subcontractors and documentation.
  • Fewer delays and overlooked tasks.
  • Better communication between office and field teams.
  • Full visibility for management.

Without extra tools, Bitrix24 brings everything together, from first client contact to project handover. The result: more control, more reliable timelines and better profitability.

How we work

Rolling out Bitrix24 in your company

  1. Scoping

    Your sales process, the stages of a job, how teams and subcontractors are organised, and the documents you produce.

  2. Configuration

    Quote pipeline, a job project template created automatically when a quote is signed, subcontractor permissions, document templates and alerts.

  3. Field roll-out

    Mobile app set-up for site managers, with photos, tasks and notifications.

  4. Training and follow-up

    Training for sales staff, project managers and management, then support and adjustments.

Construction CRM: frequently asked questions

Can site managers use Bitrix24 in the field?

Yes. With the mobile app, they check their tasks, add photos and comments, and report a delay or snag directly from the site.

Can subcontractors get access without seeing everything else?

Yes. Subcontractors are invited as external users: they only see the project and tasks that concern them.

Can the job be created automatically when the quote is signed?

Yes. An automation rule creates the project from a template, with its tasks, owners and deadlines, as soon as the deal moves to "won".

Can we track the profitability of each job?

Yes. Time spent, amounts sold and recorded costs feed dashboards by job, team and period.

Where is our data hosted?

With Bitrix24 Cloud, data can be hosted in Europe. If you want to keep it in Morocco or on your own infrastructure, the self-hosted (on-premise) edition installs on your servers or in a Moroccan data centre. Either way, we include the steps required with the CNDP (Morocco's data protection authority, Law 09-08) in the project.

Running job sites?

Show us how a job starts today, and we will show you how Bitrix24 would connect the quote, the team and the site.

MonCRM advisor wearing a headset, ready to help